Cart
0
❓ FREQUENTLY ASKED QUESTIONS (FAQs)
Welcome to Luxurystuffs.
Here are answers to the most common questions from our customers.
🛒 Orders & Payments
Q1: Do you offer Cash On Delivery (COD)?
Yes, we offer Cash On Delivery across India.
You can pay when your order is delivered.
Q2: Do I need to pay anything in advance?
No, no advance payment is required for COD orders.
Q3: Can I cancel my order?
You can cancel your order before it is shipped.
Once shipped, cancellation is not possible.
🚚 Shipping & Delivery
Q4: How long does delivery take?
Delivery usually takes 4–7 working days depending on your location.
Q5: Do you deliver all over India?
Yes, we deliver across India.
Q6: How will I know my order status?
You may receive updates via SMS, Email, or Call once your order is confirmed and shipped.
🔁 Returns & Exchange
Q7: Do you offer returns or refunds?
We do not offer refunds.
We only provide exchange in case of:
-
Damaged product
-
Wrong product received
Q8: How can I request an exchange?
You must contact us within 48 hours of delivery with:
-
Unboxing video
-
Product images
Email us at:
luxurystuffsonline@gmail.com
Q9: Can I return the product if I don’t like it?
No, we do not accept returns for:
-
Change of mind
-
Personal preference
📦 Product Related
Q10: Are your products good quality?
We provide premium quality products designed for a luxury look at affordable prices.
Q11: Will the product look exactly like the images?
We try to show products as accurately as possible.
However, slight differences may occur due to lighting or screen settings.
⚠️ Important Information
Q12: What happens if I don’t accept my COD order?
If a customer repeatedly refuses delivery, we may block future orders.
Q13: Is it safe to order from your website?
Yes, our website is secure and we offer Cash On Delivery for your convenience.
📞 Contact Support
If you still have questions, feel free to contact us:
📧 Email: luxurystuffsonline@gmail.com
⏱️ Response Time: Within 24 hours
