🔁 REFUND & EXCHANGE POLICY

Welcome to Luxurystuffs

We aim to deliver quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

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❌ 1. No Refund Policy

We do not offer refunds under any circumstances.

All orders are eligible for exchange only, as per the conditions below.

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🔄 2. Exchange Eligibility

We provide replacement (exchange) only in the following cases:

• You received a damaged product

• You received a wrong product

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⏱️ 3. Time Limit for Request

You must contact us within 48 hours of delivery.

Requests after 48 hours will not be accepted.

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📸 4. Proof Required

To process your exchange request, you must provide:

• Clear unboxing video

• Product images showing the issue

Without proper proof, we may not be able to process your request.

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📦 5. Exchange Process

Once your request is approved:

• We will arrange a replacement product

• Exchange delivery time may take 4–7 days

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⚠️ 6. Non-Eligible Cases

Exchange will NOT be accepted in the following cases:

• Change of mind

• Product not liked

• Minor color/design difference

• Delay in delivery

• Used or damaged product by customer

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🚚 7. Cash On Delivery Orders

All COD orders are final and cannot be cancelled after dispatch.

Please ensure you are ready to accept the order before placing it.

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📧 8. Contact for Exchange

For any exchange request, contact us at:

Email: luxurystuffsonline@gmail.com